Overview

We offer our customers, SAP technology services (projects, support and operation) at very fair and very attractive conditions. We can achieve substantial cost savings and increase in efficiency through an intelligent combination with local and offshore resources for the project team setup. We encourage our customers to work on the projects in proportion 40/60 or 30/70 with local and offshore resources. It can thus be achieved in most projects a cost savings of 35 to 50 %, and this guaranteed to Swiss quality. Together with our customers, we put the setup of the project team together individually. SAP Delivery Centre Our global SAP Delivery Centre in Pune (India) is an ideal complement to our consulting teams in Switzerland and United Kingdom. Our customers benefit from greater expertise and a much lower price for SAP Consulting Services and Support at the same quality! We guarantee our customers that the Swiss and European quality requirements are met by our SAP Delivery Center. Project work and support will be planned, monitored and controlled by ITPC AG in Switzerland, resp. ITPC Consultancy Services Ltd. in United Kingdom. We offer our customers great flexibility in the choice of resources for project work. All projects can be performed with either local or onshore resources, combination of onshore, offshore or as pure offshore projects at very attractive prices – guaranteed to Swiss quality! You choose your project setup – local resources, both local and offshore resources, or project with pure offshore resources. Contact us for a comparison and ask for an offer. We can advise you on the proper setup for your project and calculate for you the cost savings compared to conventional projects.

SAP Consulting

We help organisations get maximum potential of SAP applications. Our team has the required expertise to understand different businesses and their business models and provide the required services accordingly. We serve as a one-stop-solution to all your SAP related needs. We provide you a highly customized SAP service strategy at a cost-effective price and within a quick turnaround time.

Our consulting services are provided by experienced and certifi ed SAP consultants. They assist our customers in the planning and execution of projects. The projects are executed according to SAP guidelines and best practices derived from numerous customer projects.
The consulting services can be used selectively and in a targeted manner for specifi c topics and either be requested as part of an entire project or to support an existing project team. We have a high level of expertise in and in-depth technological knowledge of the SAP systems beside.
We are a strong partner for any challenge in the SAP technology environment, thanks to our very broad experience gained over many years and our expertise in different operating system environments, such as Microsoft Windows, Linux, HP-UX, IBM AIX, SUN SOLARIS, IBM OS/400 and IBM z/OS, as well as in database systems like SAP HANA, ORACLE, Microsoft SQL Server, IBM DB2, MAXDB and Sybase/ASE.
Our SAP consultants are certifi ed for versions SAP R/3 3.x to NetWeaver 7.4, SAP HANA and SAP Solution Manager as well as for OS/DB migration. Other database-specifi c certifi cations, such as ORACLE, Microsoft SQL Server, IBM DB2 and platform certifi cations like MCSE, IBM Certifi ed Specialist as well as such project management certifications as ITIL and IPMA complete our know-how portfolio.

  • SAP system installation
  • Installation of enhancement packages
  • Planning and performing SAP upgrades
  • Migration to SAP HANA, S/4HANA
  • SAP OS/DB migration
  • Homogenous system copies
  • Database installation and upgrades
  • Confi guration of SAP systems, Solution Manager, Portals and BI systems
  • SAP Mobile Platform / Enterprise Mobility
  • Planning and performing unicode conversions
  • SAP performance analyses and optimisations
  • Platform consolidation
  • Virtualisation
  • Developing and implementing backup, restore and recovery concepts
  • Planning and performing disaster recovery tests
  • Know-How Transfer and Workshops

SAP Solution Roll out

  • Solution Rollout involves the re-commissioning of SAP implemented templates that have already been implemented at another location. The same set of templates would be extended for the additional location with minor adjustments. Majority of the already carried out settings are implemented based on the previous implementation.
  • Typically, a roll-out adopts the main customizing/programs and tweaks the rest, working only on the diminutive variations between the entities of different geographies.
  • We offer SAP rollout services with well-defined tools that reduces rollout time frame greatly. These adaptations utilize preset processes, tools for the data transfer, heavy documentation, and tools for training.
  • Successful Case Study of MARG – Completed Roll out of FI, MM & SD modules in 3-4 days per roll out for 75 companies. Completed Roll out for DCU in 18 days

SAP on Microsoft Azure

Run SAP solutions on Microsoft Azure Microsoft and SAP have partnered to bring customers the best of both worlds, enabling customers to take advantage of on-demand resources in the cloud and maximize the value of their Microsoft and SAP investments. Microsoft Azure offers a reliable and secure cloud infrastructure platform that enables businesses to quickly deploy SAP solutions in the cloud. This collaboration helps customers to simplify infrastructure management, improve time to market, and lower costs. Microsoft Azure offers great opportunities for your SAP solutions, but how can you make the transition to Azure and what is your business case? We fully support our customers in the transition to Azure and offer a wide range of services:

  • Cloud Readiness Assessment
    • Azure for SAP – opportunities, strategy and current SAP certifi cation status
    • Analysis of existing SAP landscape
    • Identify use cases for private, public or hybrid cloud scenarios
    • Azure Site Recovery
    • Create business case and cost estimation
  • Plan and execute Proof of Concept for SAP on Azure
    • SAP system migration to Azure
    • Evaluation and testing of high-availability and disaster recovery options
    • Seamless integration between On-Premise and Cloud
    • Execution of technical tests
  • Migration to Microsoft Azure
    • Create step-by-step migration plan
    • Migration of SAP systems to Azure
    • System integration between Azure and On-Premise, and vice-versa
    • Setup of high-availability and disaster recovery
    • Execution of technical tests
  • Cloud-based Managed Services
    • Combined offerings for Operations, Maintenance and Administration
      1. Five different Service Packages
      2. Three different Service Levels available per SAP system
      3. Support Model 5 × 24h and 7 × 24h, available per SAP system
    • Fixed-cost approach
    • SLA-based management and performance measurement
    • Standardized support and delivery process based on ITIL best practices

Service Desk

Availability and accessibility are the most important features of a professional and efficient help desk, both in productive operation and during a project. The services, response times and degrees of urgency are tailored to our customers’ specific support requirements. Our consultants staffing the help desk have gained experience from numerous implementations in various industries and also work on our customers’ installations and projects.

  • Single Point of Contact
  • Support hours: 5x24h or 7x24h
  • Guaranteed response time up to 15 minutes
  • Four different degrees of urgency (VERY HIGH, HIGH, MEDIUM and LOW)

SAP Life-Cycle Services

  • Ensuring business continuity, accelerating innovation, and reducing risk as well as total cost of operations while protecting your investments is the key challenge for each IT organization.

  • Application Lifecycle Management (ALM) addresses this challenge with an integrated ITIL-based approach. According to ITIL, the application lifecycle consists of six phases: Requirements, Design, Build & Test, Deploy, Operate and Optimize.

SAP Hosting

  • ERP systems are mission-critical and often at the heart of a company. That is why there is also a high demand for guaranteed availability and great flexibility. Free your IT architecture of permanently tied-up professional and material resources and commit the resources where they are needed to support the actual business processes, which are required for acquiring company and process-related knowhow.

  • The company ITPC operates SAP landscapes and provides all associated hosting services on behalf of small and medium-sized enterprises as well as large corporations in a state-of-the-art Data Centre in local country. Your company data thus remains in local country.

SAP Project Management

The efficient execution of IT projects, i.e. the implementation of new operational and/or technological requirements and management of the teams and resources involved, is one of the increasingly important success factors in modern IT environments. It requires specific skills and extensive experience to reliably and completely organize the tasks to be performed, in other words, to determine the content, sequence, work teams, and deadlines. Proven project managers check the work and dependencies as well as monitoring and documenting the progress of projects.

  • IT Project Management
  • SAP Infrastructure Project Management
  • Solution Architect/Design, Concepts (Backup, High-Availability, SAP System)

SAP Master Data Management

  • SAP MDM is recommended MDM Solution for clients whose roadmap involves larger SAP Landscape as it provides ready to use content, robust integration with SAP components and stability

  • We have worked on SAP MDM implementations across industries.

  • Custom developed SAP MDM solutions

  • With this experience we have built various reusable content, learning’s and intellectual property on limitations and risk mitigation

SAP Advanced Planning Optimization

  • SAP APO Demand Planning is one of the most un-structured solution in SAP; un-structured implies that the whole Demand Planning solution has to be built with the provided technical framework.

  • It is purposely un-structured in that it has to be built to satisfy business requirements with respect to data views, data aggregation and data manipulation.

  • We have worked on SAP APO implementations across industries

SAP MTO – Make to Order

  • Make-to-order production is a process in which a product is individually manufactured for a particular customer.

  • We have worked on SAP MTO implementations across industries.

Managed Services for SAP

Our Operation Support Centre provides SAP Technology Management Services on 24 × 7 × 365 basis to support and maintain our customers SAP environments, delivering high quality services with maximum flexibility, efficiency and scalability of Operations. The help desk complements our operations support services, so that full support and a high level of availability of your SAP infrastructure are guaranteed. Our help desk provides fast, professional and reliable support in line with your requirements. To complement your internal support structure, we take over second and/or third level support for the operation of your production and/or project environment. Regular monitoring activities and daily system checks, as well as pro-active working and thinking ahead, help to identify potential problems at an early stage and to prevent them in time. Corrective measures are implemented immediately and optimizations are planned and implemented by means of change management. The set of subscribed services, the guaranteed reaction and resolution time and the provided support times are modular and available as service and support packages.

Features
  • Permanent system monitoring 7 × 24h
  • Support times 5 × 24h or 7 × 24h
  • Daily system checks
  • Weekly analysis of SAP EarlyWatch Alert report
  • Acts as a virtual extension of customers IT support environment
  • Combined offerings for Operations, Maintenance and Administration
  • Aggressive off-shoring through 7 × 24h service
  • Fixed-cost approach for Maintenance and Support
  • Offers multiple level of support
  • SLA-based management and performance measurement
  • Reduced TCO with greater fl exibility and scalability
  • Standardized support and delivery process based on ITIL best practices
Services & SLA
  • Five different Service Packages
  • Three different Service Levels, available per SAP system
  • Support Model 5 × 24h and 7 × 24h, available per SAP system
  • Differentiation between ten different SAP system types
Service Packages
  • Base

    The Base package includes the basic services to manage the SAP Technology support activities required to ensure the SAP system remains up and running, to manage the day-to-day activities and support for any technical issues faced by End Users.

  • Comfort

    The Comfort package includes all the features of the Base package, plus the extended Level 2 support activities as well as some of the consulting activities. This package includes most of the activities contained in the RunSAP methodology for operating SAP environments.

  • Priority

    The Priority package includes all the features offered by ITPC to manage the entire SAP landscape, including all activities critical to run SAP business processes seamlessly, and enhance the performance and stability of the SAP landscape.

Service Levels
  • Silver

    There is a maximum response and reaction time of 12 hours for SAP systems with the Silver service level. Select the Silver level for SAP systems which have a lesser impact on the critical business processes.

  • Gold

    There is a maximum response and reaction time of 4 hours for SAP systems with the Gold service level. Select the Gold level for SAP systems which are not fully mission-critical and have a medium impact on critical business processes.

  • Platinum

    There is a 15-minute maximum response and reaction time for mission-critical SAP systems with the Platinum service level. Select the Platinum level for SAP systems which run critical business processes.

The Service Level per SAP system can be switched after a minimum subscription term.


Support Models

There are two different support models available – 5 × 24h and 7 × 24h. The support model per SAP system can be switched after a minimum subscription term.

Upgrade Path

Service Packages can be upgraded or downgraded to an upper or lower level of service, following full completion of a minimum subscription period.

SAP HANA on Cloud Packages

Services included
  • Cloud resources
  • Service Desk 5 x 24h or 7 x 24h
  • Permanent system monitoring 7 x 24h (Infrastructure, OS, DB and SAP)
  • Self Service Portal for Service Management and Reporting
  • Daily SAP system checks
  • Weekly analysis of SAP Early Watch Alert report
  • Incident and Change Management


Benefits
  • Pay per consume
  • Peak and Valley (scale on demand)
  • Prices include Cloud resources and Managed Services


Pay per consume model
  • Save CAPEX in hardware and infrastructure
  • Remarkable cost savings by keeping non-production systems down during weekends and holidays
  • Fast, flexible and efficient provisioning of new systems or temporary systems used during upgrade or migration projects
  • High cost savings can be achieved by keeping Solution Manger, Sandbox and Training systems only active during the time they are required by the business


Terms and conditions: Minimum cost is 25% of the monthly fees

SAP on Cloud Packages

Services included
  • Cloud resources
  • Service Desk 5 x 24h or 7 x 24h
  • Permanent system monitoring 7 x 24h (Infrastructure, OS, DB and SAP)
  • Self Service Portal for Service Management and Reporting
  • Daily SAP system checks
  • Weekly analysis of SAP Early Watch Alert report
  • Incident and Change Management


Benefits
  • Pay per consume
  • Peak and Valley (scale on demand)
  • Prices include Cloud resources and Managed Services


Pay per consume model
  • Save CAPEX in hardware and infrastructure
  • Remarkable cost savings by keeping non-production systems down during weekends and holidays
  • Fast, flexible and efficient provisioning of new systems or temporary systems used during upgrade or migration projects
  • High cost savings can be achieved by keeping Solution Manger, Sandbox and Training systems only active during the time they are required by the business


Terms and conditions: Minimum cost is 25% of the monthly fees

SAP HANA Services

In-memory computing is the Next Wave of Technology Innovation. SAP HANA provides a fl exible, cost effective, real-time approach for managing large data volumes and it also addresses the needs of real-time information presentation to mobile devices.

ITPC has made substantial investments on SAP HANA both on the people and Technology front. We have internal HANA lab, SAP Certifi ed and Trained SAP HANA consultants. They assist our customers in planning, solution design, sizing, Installation, confi guration, monitoring and administration of HANA Database. They also assist in HANA Appliance Hardware provisioning for executing POCs or use ITPC HANA lab for POC.

Our consultants are experienced in various HANA implementations like SAP Business Suite on HANA, SAP BW on HANA, and Side-Car implementation on HANA.

If you are looking for a company to help you in your journey of SAP HANA, you could utilize ITPC services for:

  • SAP Business Suite on HANA
  • SAP BW on HANA OSDB migrations
  • SAP HANA Side-Car
  • SAP HANA Hardware Sizing
  • SAP HANA Administration
  • Confi guring SAP HANA system with HA, replication and DR
  • Scaling of SAP HANA Database
  • SAP Solution Manager Integration for SAP HANA
  • Backup and recovery of SAP HANA database
  • Managing SAP Hana Users
  • SAP HANA Studio and RDS

SAP Support Service Methodology

Support Workflow

Our Support Process Flow

LEVEL 1 SUPPORT
  • Raised from End Users
  • End User level support includes support using SAP Easy Access
  • Master data correction
  • Fixing data errors in transaction
  • Does not include configuration changes
LEVEL 2 SUPPORT
  • Escalated from L1 team and/or from End Users
  • Requires Bug Fixing work – Configuration changes
  • ABAP fixes
  • Patch Updates and Notes application
  • Authorization Issues
  • Performance Tuning
LEVEL 3 SUPPORT
  • OS Level issues
  • dB Level Issues
  • SAP product bugs requiring SAP support
  • Generally handled by SAP and/or third party vendors such as OS vendors/DBAs.