Support Services

If you have invested in SAP, you would know that a major chunk of your budget goes into maintenance and support of your SAP ERP application. With a blend of onshore and offsite SAP management services, you can get the best of both worlds while significantly reducing costs, and generating maximum possible ROI from your SAP investments.

We can help you cut down your total cost of ownership.

Our on-demand support services offer Level 1, 2, 3 & 4 SAP support to customers across industries. This allows customers to mitigate hiring costs and turnover risks, while at the same time realizing enhanced benefits in the long-term with predictable costs and predictable results.

Our on-demand support covers the entire spectrum of Core SAP modules and has a mature support process with clearly defined SLAs for resolution of critical issues, and change requests. This allows customers to incrementally increase the ERP functionality, while simultaneously reducing the operating costs and the concerns on high turn-over rates of internal consultants.

SAP Support Service Methodology

Support WorkFlow

Our Service Desk

Availability and accessibility are the most important features of a professional and efficient help desk, both in productive operation and during a project.

The services, response times and degrees of urgency are tailored to our customers’ specific support requirements. Our consultants staffing the help desk have gained experience from numerous implementations in various industries and also work on our customers’ installations and projects.

  • Single Point of Contact
  • Support hours: 5x24h or 7x24h
  • Guaranteed response time up to 15 minutes
  • Four different degrees of urgency (VERY HIGH, HIGH, MEDIUM and LOW)